Clinical Homecare Practice Standards, Guidelines & Procedures

Click on the documents below to download:

• Data Protection Protocol Example (NHMC)

• Good Practice Principles for the Provision of Manufacturer Funded Homecare Services (NHMC)

  • Homecare Service Proposal Form (NHMC)

• Homecare Medicines and Services Template Specification (NHSE Commercial Medicines Unit)

• Standard service areas (NHMC)

• RPS Professional Standard for Homecare Services

  • Homecare Standards Audit Toolkit

• RPS Handbook for Homecare Services

• RPS Handbook for Homecare Services Appendices

Appendices include National standard forms and templates for example

• Appendix 1 – National Homecare Patients’ Charter ★★
• Appendix 4 – Patient registration and consent form ★★★ (NHMC)
• Appendix 4b – Patient change request form
• Appendix 5  – Template homecare patient satisfaction questionnaire ★★★ (NHMC)
• Appendix 10 – National KPI definitions V5 approved 10/11/16 ★★★ (NHSE Commercial Medicines Unit)
• Appendix 10 – National KPI definitions V6 approved 10/12/19 ★★★ (DH Commercial Medicines Unit)
  Note: Implementation of Version 6 including clinical service KPIs is expected during April 2020 and this will supersede V5
• Appendix 11 – Example product quality assessment for an unlicensed compounded antibiotic ★ (Quality Control North West)

• RPS Further Guidance on Managing Complaints and Incidents in Homecare Services (Appendix 19)

  • Managing Complaints &  Incidents in Homecare Services Training (NHMC)

Additional appendices were added to support the further guidance on managing complaits and incidents in Homecare Services.

• Appendix 20a – Template patient complaint and incident form (homecare organisation) ★★★ (NHMC)
• Appendix 20b – Template complaint and incident form (patient self-reporting)
• Appendix 20c – Template for acknowledgement for complaints and incidents ★★ (NHMC)
• Appendix 20d – Template for response to complaints and incidents ★★★ (NHMC)
• Appendix 21 – AIC reporting template ★★★ (AIC)
• Appendix 22 – Homecare complaint and incident codes master list ★★ (NHMC)

• NCHA Keyholding Service Guideline – 17th September 2012

• NCHA Adverse weather guidelines – 17th September 2012

• Guidance for pharmacy owners providing pharmacy services at a distance, including on the internet GPhC, April 2019

• A Guide to Managing Medicines Supply and Shortages – NHSE/I, 1st November 2019

• NHS Standard Terms and Conditions for Supply of goods and the provision of homecare services