Clinical Homecare Practice Standards, Guidelines & Procedures

Click on the documents below to download:

• Data Protection Protocol Example (NHMC)

• Good Practice Principles for the Provision of Manufacturer Funded Homecare Services (NHMC)

  • Homecare Service Proposal Form (NHMC)

• Homecare Medicines and Services Template Specification (NHSE Commercial Medicines Unit)

• Standard service areas (NHMC)

• RPS Professional Standard for Homecare Services

  • Homecare Standards Audit Toolkit

• RPS Handbook for Homecare Services

• RPS Handbook for Homecare Services Appendices

• RPS Further Guidance on Managing Complaints and Incidents in Homecare Services (Appendix 19)

  • Managing Complaints &  Incidents in Homecare Services Training (NHMC)

Appendices include National standard forms and templates for example

• Appendix 1 – National Homecare Patients’ Charter ★★
• Appendix 4 – Patient registration and consent form ★★★ (NHMC)
• Appendix 4b – Patient change request form
• Appendix 5  – Template homecare patient satisfaction questionnaire ★★★ (NHMC)
• Appendix 10 – National KPI definitions V6 approved 10/12/19 ★★★ (DH Commercial Medicines Unit)
• Appendix 11 – Example product quality assessment for an unlicensed compounded antibiotic ★ (Quality Control North West)

Additional appendices were added to support the further guidance on managing complaints and incidents in Homecare Services.

• Appendix 20a – Template patient complaint and incident form (homecare organisation) ★★★ (NHMC)
• Appendix 20b – Template complaint and incident form (patient self-reporting)
• Appendix 20c – Template for acknowledgement for complaints and incidents ★★ (NHMC)
• Appendix 20d – Template for response to complaints and incidents ★★★ (NHMC)
• Appendix 21 – AIC reporting template ★★★ (AIC)
• Appendix 22 – Homecare complaint and incident codes master list ★★ (NHMC)

• Best Practice Guidance – Evidence of Service Delivery to Support Clinical and Medicines Homecare Invoices.

  Note: The above guidance has been reviewed and adopted by NHMC in March 2024. This guidance is effective from 1st April 2024 replacing some elements of the Covid-19-delivery-procedure

• Guidance for pharmacy owners providing pharmacy services at a distance, including on the internet GPhC

• NHS Standard Terms and Conditions for Supply of goods and the provision of homecare services

• A Guide to Managing Medicines Supply and Shortages NHSE/I 1st November 2019

• NCHA Keyholding Service Guideline – 17th September 2012

• NCHA Adverse Weather Guidelines – 17th September 2012

NHS/NHMC

• NHS Regional Homecare Contacts

• NHMC Terms of Reference

• Principles guiding decision making about route of supply of medicines to outpatients – Regional Medicines Optimisation Committee, 17th May 2019

• Proposal for the Funding of NHS Pharmacy Homecare Teams – NHMC, 4th May 2018

• Homecare Medicines – Taking Forward the Recommendations (Hackett Report II) – 14th May 2013

• Homecare Medicines – Towards a vision for the future (The Hackett Report) – 30th November 2011
  

Healthcare Support Workers (HCSW’s) in Clinical Homecare

• Standards for Use of Healthcare Support Workers in Clinical Homecare – 15th November 2023

• Healthcare Support Worker – Job Description Example – 15th November 2023

• Example Homecare Healthcare Support Worker Risk Assessment – 14th December 2023